Welcome to Humble Acts of Service. We bring caring home nursing and support to you. “Its about trust, consistency and finding the right solution for our participants and patients.” We think even small acts can change someones life. Our Mission is to provide exceptional acts of healthcare services from the heart to your door.
Company History
Humble Acts of Service (QLD) was founded by our Director, Kiara, on the Sunshine Coast after years of experience across various disability support services. Through this journey, Kiara recognised a gap—many providers overlooked the unique needs, goals, and dignity of each individual. She chose to refer to those we support not simply as “participants,” but as “Care Recipients”, reflecting a deeper respect for their lived experience and individual personalities.
As the business grew, Humble Acts of Service relocated to Toowoomba alongside Kiara, who continues to lead with compassion and integrity. She remains actively involved, conducting regular check-ins with our Care Recipients to ensure their voices are heard and their goals supported.
Now operating for over three years, our service has grown steadily while staying true to our founding mission: to build trust, deliver consistent care, and seek the best possible solutions for every individual we support.
Why Choose Us?
At Humble Acts of Service, we are a team of qualified nursing professionals. Our Director and team members are either registered nurses or hold formal qualifications in disability support, each bringing hands-on experience in their area of care.
Our team is guided by our Director, a registered nurse with a background in emergency nursing, disability support, and neuroscience. Her leadership ensures that clinical insight, compassion, and evidence-based practice remain at the heart of everything we do.
We proudly follow a person-centred care model, meaning we tailor our support to your individual needs, preferences, and goals. We believe every person is unique and deserving of care that honours their story, strengths, and aspirations. Respect for diversity and individuality is not just a value—it’s a commitment we live by in every interaction.
Mission
At Humble Acts of Service our mission is to deliver exceptional care and support that enhances the lives of people with disabilities. We strive to empower our participants to make informed choices, achieve their goals, and participate fully in their communities. We are committed to continuous improvement, ensuring our services are always responsive, inclusive, and of the highest standard.
Through collaboration with participants, families, and partners, we aim to deliver excellence in every aspect of our care. Through collaboration with participants, families, and partners, we aim to deliver excellence in every aspect of our care.
Values: All our values align with our name HUMBLE
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We pledge to be truthful with all our participants.
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We are committed to working together to achieve individualised goals of our participants and all personnel must collaborate in a united manner to achieve high quality care outcomes.
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To further enhance our services, we will establish thoughtful spaces for introspection and quality enhancement.
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Everyone is welcome in our H.A. Services community, and all staff members will foster an inclusive and non-biased culture.
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We aim to be leaders in the community health field. Always growing and adapting with evidence-based research.
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H.A.Service aims to empower all those in our service to follow their dreams and ambitions.
It is our hope to see these values lived in our work, as our ethos is to
"HUMBLE 'Honesty, Unity, Mindfulness, Belong, Leadership, and Empowerment' at all times". Our vision is summarised as "creating trust, consistency, and assisting in the discovery of the best solution for our participants and patients."
Our aim is to be:
• Known for high quality outcomes
• Known for engaging in providing services with compassion
• Known for creating family like and inclusive relationships with all those who engage in our services
• Known for providing personalised supports tailored to our participants/patients’ unique needs whilst enabling independence.
How can we provide healthcare that honours trust, consistency and finds the best solution for our participants?
Experienced Staff:
A highly skilled team with specialised training in acute nursing and disability support ensures high-quality care.
Expertise in clinical practice, patient management, and individualised support enhances service effectiveness and patient outcomes.
Customised service plans:
Personalised care plans demonstrate a commitment to patient-centered support, focusing on individual health needs, preferences, and satisfaction.
Tailoring services improves engagement and ensures holistic, evidence-based care aligned with best practices.
Excellent communication:
Clear and compassionate communication fosters trust with clients, families, and stakeholders. Strong engagement improves service coordination, ensures transparency, and reinforces brand credibility.
Effective communication across multidisciplinary teams enhances care delivery and operational efficiency
Adaptable service delivery:
Offering flexible service provision in diverse settings—including home care, community-based programs, and workplace environment, maximises accessibility and responsiveness.
Adaptability ensures continuity of care, supports individualised patient needs, and aligns services with changing healthcare demands.
Niche Specialisation:
Focusing on specific care areas—such as complex disability support care plans, complex wound care, respite-care post hospitalisation, aged care self-managed, or medication support—creates a competitive advantage. Specialising in evidence-based, holistic care models appeals to clients seeking tailored and high-quality support.
Culture Summary: Humble Acts of Service
1. Person-Centred and Empowering
Your culture prioritises the dignity, autonomy, and unique goals of every Care Recipient. You tailor support to individual needs, fostering independence and informed choice. Empowerment isn’t just a value—it’s a daily practice.
2. Values-Led and Ethically Grounded
The acronym HUMBLE defines your ethos:
Honesty – Transparent and truthful relationships
Unity – Collaborative teamwork across all roles
Mindfulness – Thoughtful reflection and continuous improvement
Belonging – Inclusive, non-biased community
Leadership – Evidence-based, adaptive, and visionary
Empowerment – Supporting dreams and ambitions
These values are lived, not just listed—guiding every interaction and decision.
3. Relational and Inclusive
You cultivate family-like relationships with those you support, creating a safe, welcoming environment. Your culture honours diversity and fosters a sense of belonging for participants, families, and staff alike.
4. Clinically Excellent and Specialised
Your team is highly skilled, with expertise in acute nursing, disability support, and niche areas like wound care and post-hospital respite. You deliver evidence-based, high-quality outcomes through customised care plans and adaptable service models.
5. Communicative and Transparent
Clear, compassionate communication is central to your culture. It builds trust, strengthens coordination, and ensures that every stakeholder feels heard and respected.
6. Responsive and Evolving
You embrace continuous improvement, adapting services to meet changing healthcare needs. Flexibility across settings—home, community, workplace—reflects your commitment to accessibility and responsiveness.
Meet the Team
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Hello, I'm Kiara. One of the owners of Humble Acts of Service. I've spent many years working in child safety, disabilities, education, and aged care. I am a registered nurse who is passionate about providing exceptional personal centre care. In my spare time, I volunteer for an youth charitable organisation that aims to prevent suicides. I am currently completing a Postgraduate credential in emergency nursing. Whilst I am not running a business or studying I enjoy a calm day with a decent coffee and reading a book every now and then. However, I also adore going hiking and camping. I often go for solo trips around Australia. In addition, I enjoy working out at the gym and have previously competed in a bodybuilding competition. We are currently taking on new clients in the Toowoomba Region.
Light and Blessing,
Kiara xo
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Rose has been a valued member of Humble Acts of Service since the business relocated from the Sunshine Coast to Toowoomba. As a Registered Nurse with a strong background in general practice, Rose brings a wealth of clinical knowledge and a gentle, attentive approach to her work.
Quietly spoken yet deeply compassionate, Rose is known for her thoughtful presence and dedication to those in her care. She supports our Care Recipients with both daily living tasks and complex clinical needs, always ensuring that dignity, comfort, and individual goals remain at the forefront.
Beyond her nursing role, Rose is an active contributor to her local community—always willing to lend a hand, offer support, or simply share a kind word. Her love for animals, especially dogs, is well known among our team and clients alike, often sparking joyful conversations and connections.
Rose embodies the heart of our mission: humble service, consistent care, and a deep respect for every individual’s journey.
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Humble Acts of Service is thrilled to introduce our brilliant Glenda Hildebrand. Glenda, as a clinician, embodies the motto "Never too old to learn new things to better enhance your life and those around you." After being in the corporate world for 35 years in the retail and finance sector, managing staff, employment and learning outcomes. Glenda decided to pursue her dream of becoming a nurse. She proudly completed her Diploma in Nursing through TAFE QLD. This transition allows Glenda to pursue her passion for caring for others. This profession allows her personality to shine, characterised by resilience, humour and positivity. Glenda’s core values of dignity and transparency drive her approach to person care-centered.
Outside of work, Glenda treasures family time, having raised three compassionate individuals who are nurses and paramedics.
She has been a part of services as a Business Management from the beginning supporting her daughters dream of running a community nursing business. In her free time, you'll find Glenda enjoying time with her dachshunds or a coffee. She loves to be active outdoors and explore new destinations through travel, both within Australia and abroad.
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Izzy is one of our dedicated support workers at Humble Acts of Service, bringing multiple years of hands-on experience in the disability support field. Her approach is grounded in compassion, consistency, and a deep commitment to building therapeutic relationships that foster trust and personal growth.
Known for her gentle nature and unwavering dedication, Izzy consistently goes the extra mile to support our Care Recipients in achieving their individual goals—whether that’s mastering a new skill, navigating daily routines, or simply feeling seen and valued. Her work is guided by empathy and a belief that every person deserves care that honours their uniqueness.
Outside of her professional role, Izzy finds joy in life’s simple pleasures. She’s an avid walker, a creative soul who loves sewing, and a passionate animal lover whose kindness extends to every creature she meets. On her days off, you’ll often find her in the kitchen baking up a storm—and yes, she can seriously cook. Her culinary creations are a favourite among friends and colleagues alike.
Izzy embodies the heart of our service: relational care, quiet strength, and a commitment to helping others thrive.
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Hwan is the newest member of the Humble Acts of Service team, and in a short time, he has already become a valued asset. With a natural gift for caregiving and a genuine passion for supporting others, Hwan brings heart, dedication, and a quiet strength to his role.
His journey into the care sector was inspired by his wife, a remarkable nurse whose compassion and professionalism left a lasting impression. Witnessing her impact ignited Hwan’s own desire to contribute meaningfully to the lives of others. Caring, it seems, runs deep in their family.
Hwan approaches his work with humility and attentiveness, supporting our Care Recipients in their daily routines and personal goals. His calm presence and willingness to learn make him a trusted companion and a fast-growing professional in the field.
Outside of work, Hwan embraces his most cherished role—being a devoted dad. He spends his spare time supporting his child with love, patience, and playful energy. He also enjoys travelling, finding joy in exploring new places and cultures, which enriches his perspective and deepens his empathy.
Hwan’s presence reflects the spirit of our service: person-centred care, family values, and a commitment to growing alongside those we support.
Our Director’s Qualifications
Certification IV in Child, Youth and Family Intervention
Diploma in Early Childhood Education and Care
Associate Degree in Education Studies
Bachelor of Nursing Science
Postgraduate in Neuroscience
Board Director of Charity Known as “Lookout07” since 2024 after volunteering as a Lookout07 Guide from its opening.
FAQs
1. What types of nursing support do you provide?
We offer a range of services including:
Complex disability care plans
Medication administration and support
Wound care (including post-operative and chronic wounds)
Respite care following hospital discharge
Aged care for self-managed clients
Daily living assistance tailored to individual needs
2. Are your staff qualified?
Yes. All our team members are either Registered Nurses or hold formal qualifications in disability support. Each staff member is experienced in their area of care and guided by our Director, a registered nurse with expertise in emergency, disability, and neuroscience nursing.
3. Do you offer personalised care plans?
Absolutely. We follow a person-centred care model, meaning every service is tailored to your health needs, preferences, and goals. We work collaboratively with you, your family, and your healthcare team to ensure holistic, evidence-based support.
4. Where are services delivered?
We provide flexible care in a variety of settings:
In-home support
Community-based programs
Workplace environments
Respite and transitional care settings
NDIS Core Module and High Intensity Module
5. How do I access your services through the NDIS?
We support both NDIS-managed and self-managed participants. Our team can assist with service agreements, care planning, and documentation to ensure your support aligns with your NDIS goals and funding.
6. What makes Humble Acts of Service different?
We’re guided by our core values:
Honesty, Unity, Mindfulness, Belonging, Leadership, and Empowerment.
We build family-like relationships, offer culturally respectful care, and strive for consistent, high-quality outcomes
7. Do you offer emergency or after-hours support?
While we are not an emergency service, we do offer flexible scheduling and can respond to urgent care needs depending on staff availability. Please contact us directly to discuss your situation.
8. Can I meet the team before starting services?
Yes. We encourage introductory meetings so you can get to know our nurses and support workers. Building trust and rapport is central to our approach.
9. How do I get started?
Reach out via our website, phone, or email. We’ll arrange a free meet and greet to understand your needs and begin crafting a personalised support plan.
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We want to know who you are and your story. Tell your story your way and let us make all the difference in your world.
Book a free consultation with our team today.
Contact us on 0421333129